How do I...
Make An Appointment?

Non-urgent Appointments

Please call or telephone the surgery on 01225 386655 between 8.15am and 6.00pm and you will be offered the first available appointment, usually within three working days.

Urgent Appointments

If you feel your problem is urgent and cannot wait for a regular appointment you will be offered an urgent appointment the same day, though you may have to wait. The receptionist may take your details initially and arrange for a GP to call you to discuss your condition and assess whether a visit to the surgery is necessary on that day. Please telephone or call in at the surgery as early as possible that day.

DNAs

It is frustrating both for the staff at the medical centre and other patients if you book an appointment and do not attend. If you miss an appointment you may be asked to explain why, and if this happens on a regular basis you may be removed from the patient list and you will have to find another practice.

How do I...
Obtain A Home Visit?

Patients are requested to telephone before 9.00am if a home visit is required that day. Emergency visits only will be arranged after that time. Please give the receptionist as much information as possible to enable the doctor to allocate priority to home visits. Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

How do I...
Obtain Test Results?

Results of blood tests, urine tests, x-rays etc, may be obtained by visiting the medical centre, or by telephoning between 4.00 - 5.30pm. Most test results are back within one week; you can usually ring up for your results after this time.